Privacy Policy

This Privacy Policy explains how ConnectTools (“ConnectTools”, “we”, “us”) collects, uses, and protects information when you use our website and platform (the “Service”). It applies to visitors, customers, and the end users our customers communicate with through the Service.

Information we collect

We collect information in three ways:

• Account data — name, email, company, and billing details you provide when you sign up.
• Platform data — contacts, message content, and delivery metadata you upload or generate while using the Service.
• Usage data — device, browser, IP address, and interaction data collected automatically to keep the Service secure and reliable.

How we use information

• To provide, maintain, and improve the Service.
• To send messages on your behalf through the channels you configure (e.g. WhatsApp, SMS, Email).
• To detect, prevent, and respond to fraud, abuse, and security incidents.
• To communicate with you about your account, billing, and product updates.

How we share information

We do not sell your data. We share information only with sub-processors that help us operate the Service (e.g. cloud hosting, messaging carriers, and analytics providers), under contractual confidentiality and data-protection obligations, or when required by law.

Data security

Data is encrypted in transit (TLS) and at rest (AES-256). Access to production data is restricted by role-based permissions and logged in an audit trail. See our Security section for details.

Data retention

We retain account and platform data for as long as your account is active, and for a limited period afterward to comply with legal, tax, and security obligations. You may request deletion at any time.

Your rights

Depending on your location, you may have the right to access, correct, export, or delete your personal data, and to object to certain processing. To exercise these rights, contact us using the details below.

Cookies

We use cookies and similar technologies for authentication, essential site functionality, and product analytics. You can control non-essential cookies through your browser settings.

Changes to this policy

We may update this policy from time to time. Material changes will be announced on this page with an updated revision date.

Contact us

Questions about this policy? Email hello@connecttools.app.